Possible contact to AHCPES

Introduction

There may be occasions when a child protection practitioner suspects AHCPES may have contact with a client out of normal business hours.

For additional information see Possible contact to AHCPES - advice.

Procedure

Case practitioner tasks

• Record a possible contact on CRIS when you believe there is a possibility of a crisis involving a client after hours.
• Record a new possible contact on each occasion that case circumstances change.
• Provide relevant comprehensive information in the after hours possible contact. Critical information includes:
  • the reason for the possible contact
  • all relevant contact details
  • detailed information about the specific concerns for the child
  • the duration of the possible contact and accompanying plan
  • a list of relevant case notes or other documents such as, court reports, case management plans
  • possible placement options if required
  • whether a secure welfare service admission is recommended and if so, approval from area management.
• Consult your supervisor if you want AHCPES to undertake tasks in relation to a crisis or urgent situation.

Supervisor or team manager tasks

• Request a transfer to AHCPES to undertake tasks in relation to a crisis or urgent situation.

After Hours Child Protection Emergency Service tasks

• Consider and prioritise requests for tasks to be undertaken.
• CRIS will generate an automated email alerting the division to any AHCPES contact with a current client on the morning of the next working day.  Where urgent follow-up is required by the divisional office, contact the practitioner or team manager.